Terms of
Service.

These Terms of Service (“Terms”) govern your use of brandcore.io and the services provided by Brandcore (“Brandcore,” “we,” “us”), whose registered business address is 1422 Steel Creek Dr, Patterson, CA 95363. By using our site or engaging our services, you agree to these Terms.

Brandcore provides marketing, web development, and creative services. The specific scope, deliverables, and timeline of any engagement are defined in a separate written proposal or statement of work, which together with these Terms forms our agreement.

Fees are set out in your proposal or statement of work. Invoices are issued and processed through Stripe. Unless stated otherwise, invoices are due on receipt, and overdue balances may pause active work.

You agree to provide the materials, approvals, and access we need to do the work, and to ensure the information and content you provide is accurate and that you hold the rights to use it.

On full payment, you own the final deliverables created specifically for you, as described in your project agreement. Brandcore retains ownership of its pre-existing tools, frameworks, and components, and may display completed work in its portfolio and marketing unless we agree otherwise in writing.

Our work may rely on third-party platforms and services (for example hosting, plugins, and payment processing). We are not responsible for outages, changes, or issues caused by third parties outside our control.

Marketing outcomes depend on many factors. While we work to a high standard, we do not guarantee specific results such as traffic, inquiries, or revenue. Services are provided “as is” to the fullest extent permitted by law.

To the extent permitted by law, Brandcore's total liability for any claim is limited to the fees you paid for the services giving rise to the claim, and we are not liable for indirect, incidental, or consequential damages.

Either party may end an engagement as described in the applicable proposal or statement of work. You remain responsible for fees for work performed up to the date of termination.

The Brandcore SMS program provides customer service and project updates, including responses to your inquiries, project scheduling, progress updates, support-ticket and work-order updates, and support follow-up. Promotional or marketing texts are outside this program.

You can opt in only through the separate, optional SMS checkbox in the “Send a message” form on our contact page (https://brandcore.io/contact/). The checkbox is unchecked by default. You may submit an inquiry and purchase services without agreeing to texts. Providing a phone number or accepting our general terms alone does not enroll you in SMS.

We use double opt-in. Checking the box requests enrollment and authorizes one text asking you to confirm. SMS sending is awaiting carrier approval. We record your request and respond to your inquiry by email in the meantime. Once texting is approved and available, we send that one confirmation request. Reply YES to activate your enrollment. Customer service and project texts begin only after that reply. If you do not reply YES, you remain unconfirmed and will not receive those texts. If we cannot record enrollment, the form tells you to expect email instead.

Message frequency varies based on your inquiries and active projects. Message and data rates may apply under your mobile plan. Brandcore does not charge a separate SMS subscription fee. Carriers are not liable for delayed or undelivered messages, and delivery is subject to carrier and network availability.

Reply STOP to any program message to opt out, including while confirmation is pending. You may also contact us by email or phone to withdraw your consent. You may receive one message confirming your opt-out; after that, no further program messages will be sent unless you opt in again. Reply HELP for help, email info@brandcore.io, or call (669) 281-0188.

Our Privacy Policy explains how we handle mobile information and consent records. We do not share mobile information or SMS consent with third parties for promotional or marketing purposes.

These Terms are governed by the laws of the State of California, USA, and any disputes will be handled in the courts located in California.

We may update these Terms from time to time. The effective date shown above reflects the latest version.

Questions about these Terms? Reach us at:

• Brandcore — 1422 Steel Creek Dr, Patterson, CA 95363
• info@brandcore.io
• (669) 281-0188